Very poor service from dstv

I have paid my dstv account but my services are not reconnected and when I called I was taken from pillar to post and I have been told different stories as the consultant are so *********** in their work as if they don’t know what they are doing. I send an email to *** to enquire how much I need to pay they have rep**** back and I also called before I can make payment to confirm but still nothing is happening. Multichoice service is so pathetic, customer service is very poor consultants are dropping the phone on you like Ayanda, some are placing you on hold for an hour like Lilitha and other they giving me answers like they’re not allowed to escalate the issue further like Unathi. I need to cancel this and refund my money back and part ways with multichoice for good. I disconnected my services for 2 month and now I need to pay close to R1000 for them to reconnect my service again for viewing of R319.