VERY POOR SERVICE FROM DSTV

From March 2017 I tried doing a switch between my service at home and my service at our holiday home. Each time I couldn't get it right on the *120*68584# number and I need to call the DSTV call center so that they can do the switch from their side. Each time the person tell me that my profile is not correct at their side and they will update my profile so that I can complete the switch on the selfservice number, but nobody did it!

On 1 July 2017 I had to perform a switch again, because I had people staying at my holiday home, but again I couldn't do it! I called the customer service again and explained everything. If they updated my profile I could do it myself, but they didn't. So, I told them that I had people staying in my holiday home and if I didn't give them what I promised, they will not pay me.... I called 4 times and every time the customer care consultant told me that the service will be connected within the next 30 minutes. It didn't happen! The people staying in my holiday home had to watch the rugby on their cellphones... They told me that the service were only connected on 4 July 2017. Obviously I didn't get the daily tariff, because I couldn't provide the full package I promised them. On 6 July 2017 I received a call from DSTV, because of the low rating I gave them on their survey they send me. I explained everything to the lady, who told me that she will do a follow up on my updated profile and also will she investigate the connection problem. I told her that I had to pay DSTV their daily fee, but I couldn't get my daily fee because of DSTV. Until today I didn't received any feedback. On 23 July 2017 we came back home and again I couldn't do a switch back to my homeview!! I had to call again, explain again and after 6 calls to DSTV the explorer was working again, but the xtra-view didn't work. At last I was told that the xtra-view decoder was at fault and I had to take it to a DSTV shop to be fixed. The nearest DSTV shop to me, is 120 km away. I took it there and nothing was wrong with the decoder. I took it back home, linked it again, restart everything and still it didn't work. Call the DSTV call centre again and still the problem was not with them, but with my installation. At last, on 18 August 2017 somebody could come to my home for R350 to come and check the installation. He tested everything and he couldn't find a problem. He called DSTV again, explaining to them what I told him and again the DSTV-lady told him that nothing is wrong on their side and that the decoder must be at fault. He asked to speak to a supervisor and after he explained everything again he asked the supervisor to unlink the service and reboot it again and suddenly everything was in order. After paying my monthly fee (with no xtra-view to watch), driving 120 km (with a perfectly good decoder) and paying somebody R350 (to make the same call I made on 6 July) my service it back. Three weeks back we had a function at the local High School and the men wanted to watch the rugby but the DSTV service couldn't be connected and the client service consultant's answer: the decoder was broken.. Not true!!!! After a few more calls it was working perfectly.

I wish someone could start a company that will be competition to DSTV....then maybe we will get the service we pay for.