Very Poor service

I have 2 recorders and one was ******. So when I paid for the other decoder I instructed MultiChoice to cancel the other one. Then I only paid for the decoder which is still working. I paid my subscription on the 31st of December and specifically used the smart card number for that particular decoder. A few days later my services were disconnected and I called MultiChoice and they reconnected me then today in the morning they disconnected me again. I called them around 10 in the morning and they promised to reconnect me but because the system was not able to reconnect me immediately they promised to call me after an hour or so to reconnect but we'll after 3pm noone has called me. When I called them again the agent who assisted me was saying different things from what the first agent had said. Honestly how do you treat your customers like that? You promise to call them and you just decide not call. But this is a service that I have paid for. Do you take your customers for granted just like. Your agents saying different things and confusing me. I am very disappointed.