iM
itu M
1 reviews | Active since Sept 2018
29 Sept 2020, 13:03
Very Poor service
I have two days without the decorder being activated by the dstv staff because they say they are experiencing technical staff in order to assist me. I paid premium and I can't watch the TV. What's that. And then you call them and you wait 15 minutes to speak to the consultant, I mean that is not on, I am waiting money on airtime again. Can you guys make it easier for us to be assisted with emmediate effect. Listening to these recording is tiring. Please resolve the matter.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
29 Sept 2020, 14:02Hi itu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Sept 2020, 14:02
Official
Hi itu,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
30 Sept 2020, 00:22Hi itu,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the system has been giving intermittent issues, and out technical department is working around the clock to ensure the matter is resolved as soon as possible with less inconvenience to our customers. We do confirm your DStv services are active on the account.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the system has been giving intermittent issues, and out technical department is working around the clock to ensure the matter is resolved as soon as possible with less inconvenience to our customers. We do confirm your DStv services are active on the account.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply30 Sept 2020, 00:22
Official
Hi itu,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the system has been giving intermittent issues, and out technical department is working around the clock to ensure the matter is resolved as soon as possible with less inconvenience to our customers. We do confirm your DStv services are active on the account.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm the system has been giving intermittent issues, and out technical department is working around the clock to ensure the matter is resolved as soon as possible with less inconvenience to our customers. We do confirm your DStv services are active on the account.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
iM
itu M's updateReviewer Update
30 Sept 2020, 20:58It's very disappointing that after all the calls I have made I'm still faced with the issue of my package being disconnected as I have ocassionally requested that my main package be disconnected and activate the old package. Yes it was done so repeatedly but then again I'm left with no picture. I can only view channel 100. It's tiring in all of this and still waste my airtime over and over again. Can somebody please assist with the matter urgently. Again today around 8:00 pm (30 September 2020) the TV just switched the channel again to 100. It can only watch 100 nothing else. Unhappy
iM
itu M's update30 Sept 2020, 20:58
Reviewer Update
It's very disappointing that after all the calls I have made I'm still faced with the issue of my package being disconnected as I have ocassionally requested that my main package be disconnected and activate the old package. Yes it was done so repeatedly but then again I'm left with no picture. I can only view channel 100. It's tiring in all of this and still waste my airtime over and over again. Can somebody please assist with the matter urgently. Again today around 8:00 pm (30 September 2020) the TV just switched the channel again to 100. It can only watch 100 nothing else. Unhappy