Very poor service Dstv!!

I stopped my services for 2weeks cos my dish was broken and I called in to re activate and they telling me I need to pay what the use of cancelling or stopping my service when I will pay for days I didn't use the services??? Supervisor told me I didn't understand the person I spoke to before that the agent put the phone down on me cos i was speaking to her bad ,we pay for service we watch same things e every day and even the service from real people is poor they can't bring me back my 2weeks days...If it wasn't for my children I would have cancel this use less time waisting thing