Very poor service delivery

<p>My account was suspended sometime during the early morning of 14/12/2016. Payment of R894.00 was made via eft at about 12:00 on 14/12/2016. More than 11 ours, multiple proof of e-mails of payment proof and numerous phone calls to the call center, still no Dstv. It's easy to disconnect a DStv account but almost impossible to reconnect it..... What is the reason for a proof of payment e-mail if no one has the authority to reactivate my account?</p>