1 reviews | Active since Apr 2023
VERY POOR SERVICE
BAD SERVICE RECEIVED FROM DSTV (MULTICHOICE)
IN NOVEMBER/ DECEMBER OF 2022 I RECEIVED INTERNET FROM DSTV UPON THE ACTIVATION OF SAME I WAS ADVISED THAT THE DEVICE I HAVE IS THE WRONG ONE AND THE CORRECT ONE WILL BE DELIVERED NOTHING HAS BEEN RECEIVED TILL TODAY.
I AM BEING BILLED/DEBITED FOR SOMETHING I AM NOT USING AND NEVER USED. EVERY MONTH I HAVE TO REVERSE THE DEBIT ORDERS AND MAKE CASH PAYMENTS AND AFTER SAME HAS BEEN DONE THEY STILL DISCONNECT MY SERVICES I HAVE TO KEEP ON CALLING IN AND THEY ARE EVEN UNABLE TO ASSIST ME. MANAGERS KEEP ON ADVISING THEY WILL INVESTIGATE THE INTERNET STORY BUT WITH NO LUCK.
TODAY AGAIN AFTER PAYING MY BILL LAST WEEK THEY STILL DISCONNECT MY SERVICES AND THAT SAY THERE IS A BALANCE THAT NEEDS TO BE PAID BEFORE THEY CAN RECONNECT MY PVR CAUSE WHEN I CALLED THEY NEVER ADVISED ABOUT A BALANCE BEING OUTSTANDING.
PLEASE ASSIST CAUSE THIS HAS BEEN GOING ON FOR ABOUT 5 MONTHS AND THIS IS NOT ACCEPTABLE THE SERVICES RECEIVED IS VERY POOR AND I AM UNABLE TO TO EVEN USE MY REMOTE/PVR.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Thank you for your response herein but this morning when i woke up my DSTV services was disconnected totally again after it was connected yesterday morning.
I mean this is so unfair and again i have to call in and get poor service delivery.
Thank you for your response herein but this morning when i woke up my DSTV services was disconnected totally again after it was connected yesterday morning.
I mean this is so unfair and again i have to call in and get poor service delivery.
I paid my DSTV i called in numerous times and still services is disconnected. I did advise i never used the data i was told you will investigate so that being said why am i getting messages like these below?
- DStv: We've not received payment for your DStv Internet, ***. Your rol***** data remains valid. Once depleted, you must make a payment.
- DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R716.06 using ref no. *** or click
I paid yet you tell me there is now R716.06 outstanding what happened to the money i paid?
You guys really think i am STUPID OR UNEDUCATED....they are quick to debit your money and disconnect our services but SLOW to investigate or attend to our QUERIES.
I paid my DSTV i called in numerous times and still services is disconnected. I did advise i never used the data i was told you will investigate so that being said why am i getting messages like these below?
- DStv: We've not received payment for your DStv Internet, ***. Your rol***** data remains valid. Once depleted, you must make a payment.
- DSTV: We've not received your payment and had to stop your viewing. To keep watching, pay R716.06 using ref no. *** or click
I paid yet you tell me there is now R716.06 outstanding what happened to the money i paid?
You guys really think i am STUPID OR UNEDUCATED....they are quick to debit your money and disconnect our services but SLOW to investigate or attend to our QUERIES.