TR
Teddy R
1 reviews | Active since Jun 2014
09 Jan 2024, 19:17
Very Poor Service
On the 28th of December I made a request to downgrade my package my Access to Easy View, I got confirmation that that the downgrade will happen on the 7th of January and I will have to pay R 53. Today my package got disconnected, when I enquired why I got told I have to pay R 180.
This is really disappointing the contact center is really not helping, on the 28th everything was confirmed. But today I get told a different story by a very rude consultant I'm even thinking of cancelling the subscription entirely
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
09 Jan 2024, 19:34Hi Teddy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply09 Jan 2024, 19:34
Official
Hi Teddy,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TR
Teddy R's updateReviewer Update
22 Jan 2024, 14:30Hi
On the 11th of January i got a call from Danisile to assist with my query, we agreed that I will stay on my current package, and she confirmed that my monthly bill will be R 211.00 all inclusive. On Friday i noticed that on the system my bill will be R 292, when i enquired i was told the amount Danisile gave me was incorrect. I then rep**** that they can listen to the call as we went through the calculations more than ones. Till now my account is still reflecting R 292 and i haven't received feedback
On the 11th of January i got a call from Danisile to assist with my query, we agreed that I will stay on my current package, and she confirmed that my monthly bill will be R 211.00 all inclusive. On Friday i noticed that on the system my bill will be R 292, when i enquired i was told the amount Danisile gave me was incorrect. I then rep**** that they can listen to the call as we went through the calculations more than ones. Till now my account is still reflecting R 292 and i haven't received feedback
TR
Teddy R's update22 Jan 2024, 14:30
Reviewer Update
Hi
On the 11th of January i got a call from Danisile to assist with my query, we agreed that I will stay on my current package, and she confirmed that my monthly bill will be R 211.00 all inclusive. On Friday i noticed that on the system my bill will be R 292, when i enquired i was told the amount Danisile gave me was incorrect. I then rep**** that they can listen to the call as we went through the calculations more than ones. Till now my account is still reflecting R 292 and i haven't received feedback
On the 11th of January i got a call from Danisile to assist with my query, we agreed that I will stay on my current package, and she confirmed that my monthly bill will be R 211.00 all inclusive. On Friday i noticed that on the system my bill will be R 292, when i enquired i was told the amount Danisile gave me was incorrect. I then rep**** that they can listen to the call as we went through the calculations more than ones. Till now my account is still reflecting R 292 and i haven't received feedback