VERY POOR SERVICE AND DAYLIGHT *******

I reported that my device does not have a signal on the chatbox on Sunday 21 May 2023. On Monday 22 May 2023, I was told by a customer service consultant THANDEKA that my error code e48-32 which gives -1% for both strength and quality can only be resolved by a technician coming to my house to check the dish. She gave me the number of one of their technician *** and when I called, the guy told me that he does not work in my areas but would put my information in their workstream for his colleagues to see it and make contact with me to no avail. I followed up with the same number yesterday and he once again promised to upload my information with the hope that someone will get back to me and told me that I should call Multichoice to give me the correct information on the technicians working within my area (PTA East).

I have a contract with DSTV and paying through debit order for services not rendered. Why should I continue paying when they cannot deliver the service to me? This morning I called their accounts department to query my debit order going through today and spoke to KHANYI asking that they should suspend same because I was not getting the expected service, also explained my frustration with the repeat poor service that I get from them whenever there is a technical problem with any of my devices but our line got cut off and she never bothered to come back to me either.