Very Poor SERVICE

I call in in December or January (I can't remember the exact date)

The call was to cancel my extra view, subscription to the second decoder and the insurance associated with it. I was informed that my new monthly rate will be R 207, I then informed the agent to proceed with the changes.

Today when I checked the amount due I noticed it's R 307 and not the agreed R 207, I then went to the chat on the website to do the cancellation again. An Agent by the name of Rethabile Maloma tells me I am on a price lock for 24 months, this was not mentioned by the agent who I spoke with telephonically. When I told Rethabile that I don't remember having a price lock agreement, she told me I consented to it. I then asked for proof, then the agent told me I have to go to a branch to get the proof. I then pointed out to the agent that if there is an agreement it would have been done electronically and not at the branch, so why should I now go to a branch for proof of something that wasn't done there.

The agent then insists that unless I pay the cancellation fee, no changes will be made on my account. I'm not happy with this response and the service I received from Rethabile.

Further more the first agent didn't pick up that there is a price lock agreement, I cannot be penalized for that.

I'm cancelling the second decoder because I no longer use it, I cannot be forced to pay for something I'm not using.