Very poor service

Last week on the 13th I was complaining about your service and you told me that it has been fixed now when I check my balance it shows R811.35 due instead of R449.00. But why you do this to me dstv if you dare take R811.35 I'll cancel this **** of yours. See below.

13 Jul 2021, 18:51 Dstv poor service I got price lock explora for R449.00 in March n last month they debited R591.71 and when querying they told me that they'll reverse till today I'm still waiting.this month when I check my due amount is R642.00 instead of R449.00. I'm very disappointed with your service. Mxm

DStv (MultiChoice)'s reply: 13 Jul 2021, 22:18

Hi Abel,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards DStv: Hello Peter Team

Private Reply DStv (MultiChoice)'s reply: 15 Jul 2021, 15:36

Hi Abel,

Below is a summary of our telephonic conversation.

- We have reconciled your account and restored the Price Lock discount - The access amount debited has been credited to your account -Please note that we will debit R272.35 on the 26 Jul 2021

Once again, we apologize for the inconvenience caused.

Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.

Kind regards DStv: Hello Peter Team