Very poor service

2 months ago my DSTV was cancelled. I called to enquire to enquire and I was advised that I am in arrears when I knew I was up to date. I was told that I have registered for showmax and that is why I am in arrears. I told them that I did not register. I was referred to showmax and showmax could not assist me. I has to pay R200 to get my service activated. I have been fighting with DSVT and showmax to get this cancelled but to no avail. The email address that I was given by DSTV consultant was ***. I don't know this person. This is *****. Multi choice has allowed ***** on my account and are doing nothing to cancel and prevent further losses. This person keeps on benefiting from my account and I am footing the bill. I want my money back and I want this cancelled. I have been sent from pillar to post. The consultants advise me that the matter has been escalated and the manager will call me but to date no one has called me.