Very POOR SERVICE

Item: DStv (MultiChoice)
Rating: 1
Author: Phumudzo M

I am very much disappointed with the service i have been getting from you guys, i just spoke to one of your consultant now who doesn't listen to customers but he just thinks he is right, i called in regarding my debit order which the bank has already refunded me yesterday but you guys still refunded me another amount, while i was holding back for his manager he then hang up on me. please can someone call me URGENTLY before i escalate this to all social medias ***, id number: ***

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

27 Nov 2020, 15:57

Hi Phumudzo Makwarela,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

DStv (MultiChoice)'s reply27 Nov 2020, 15:57

Official

Hi Phumudzo Makwarela,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards
DStv: Hello Peter Team

Phumudzo M's updateReviewer Update

28 Nov 2020, 15:15

So I just got a call this morning and the lady i spoke to assured me my account will not be closed but now they just closed the dstv, I just called them and spoke to Nokulunga now and i have been on hold for over 10 min, what does Multichoice want from me hey

This is really bull**** service and unacceptable at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Phumudzo M's update28 Nov 2020, 15:15

Reviewer Update