Very Poor Service

My xtra view has not been working for some time now. I figured that it could be due to the load shedding that *******ed my silver dstv set-top box. Got a replacement box and spent 1hr in a line this past Sunday to get it registered in my name. The lady that assisted me promised that everything was set up and that I simply needed to insert the cables into the same ports as before. Got home and the xtra view was still not working. Then spent close to 2hrs on the phone (using my own call costs) to get the issue resolved. The call centre could not help me and promised to get their xtra view specialist to call me back. A day has passed and they have still not called me. DSTV provides a very poor service considering one has to pay close to R1000 for the premium package and yet a person still has to use their own resources when problems with DSTV occur. These guys need competition as their service is poor and they very complacent.