very poor service

My name is Gomolemo,i have an account with Dstv. I happened to make a payment at shoprite where the cashiers mistakenly made an error on my referrence number. Later called DSTV to assist to correct it and emailed the proof of payment. On my first call which was directed to KZN call center spoke to Thembekile who promised to assist with locating the funds to my account of which she never did. On my second call which was directed to Joburg call cetre, i was kept o hold for more than 20 minutes while the consultant spoke to her team leader. After receiving the proof of payment the said they will call me back,which never happened. Then on the 4th and 5th call they managed to locate the funds to my account and activated my account. After 2 days,my service got cut off again and even now it has not resumed. I know they will never refund or apologize for their lack of service and poor performance of their staff and inability for their so-called system to work efficiently in tracing information or correcting errors. This is the worst experience coming from a service provider that charges us inflamed prices compared to other countries for same service.