Very poor service

Mogau Suzan Ledwaba <***> 13:48 (44 minutes ago) to me

To whom it may concern

I hope this finds you well

I am writing to express my disappointment and dissatisfaction with the service I am receiving from you. I have tried to open a dstv account last week at Multichoice Polokwane (and 'apparently there's no form of communication between them and head office besides email'). I Submitted all the required documents, only to find out that my ID details are in use by someone else who is not me. I again submitted an affidavit as advised, to prove I am the rightful owner of my identity and have no account with you currently, and have been waiting for assistance and feedback since.

I am yet to receive a response from you or any form of feedback which I find quite frustrating and very unprofessional. On multiple occasions my inquiry has gone unattended and unanswered. Highly unacceptable to say the least.

I except to hear from you regarding this matter ASAP.

Regards