Very poor service

I recently spoke to an agent at dstv named Boitumelo and he was very abrupt and rude to me when I called to enquire as to what would be my premium to pay for the month. I was told that I had a credit by the previous consultant and I recently bought a second explora and because I wanted to use the recording functions I assumed that it would be at an extra cost so I called to enquire what would be the amount due. The consultant was very rude and I asked to speak to a manager but he was not very helpful because he promised to email me a full statement but did not. I then called in again and asked to cancel my package out of frustration but then realized that I pay for a service for entertainment and I'm not in the wrong so why should I suffer. So I called in today and explained my situation to Lunga who was very helpful and she arranged for me to be credited and activated my service again. I watched a few shows and now my service is suspended again. Their self service app is very poor and it says that I have an outstanding amount due. If I was credited R1000 then how can I be owing R400. Fix your damn self service app. I'm awake now at 2am and want to watch something but I can't. My number is ********** 792. Call me because i keep calling in and im using my airtime for an error thats not even supposed to be there in the first place.