Very Poor Service

I never received a response to state that the prices has increased. I have a payment via STOP ORDER on the 29th of February 2020 and the amount was R265.00. On the 3rd of March 2020 I made a further payment of R100.00. Today still my service has not yet been connected. I also forward the bank statement as proof of payment to *** and in the subject line ***0. I am requesting for my service to resume as soon as possible.