Very poor service

I was on a 24 month price lock, the price lock contract is finish, i phoneded in on the 28th of feb to find out if the contact is in indeed done, the lady confirmed it, she escalated it to the price lock section because i want to cancel/stop the debit order, on the 2nde of march when i switched on my tv i saw that my subscribrion is suspebded, i phoned in again to get it sorted the lady i spoke to indicated that i need to send proof of the debit order to her which i did, she promised to phone be back on the 2nd March around 7:30 she never did today the 4th of march i phoned again because my subsribrion is still terminated the guy i spoke to left a nessagr for this " Nosihle Ngubane to phone be back and still no call to rectify this problem. I havr currenlty paid my dstv subscribrion for the month of March and i can not watch any chanels because by subsriprion is sespended, the client service at multichoice is terible. And what they are currently doing is ***** to take money for a service and then terinate subscritions with no refunds made to my account, they are very quicky to sell products to you but the moment you signed up the customet survice goes down the drain nk wonder people are canceling their subscrubrion its because there is no thing such a customer service