Very Poor Service

I had ordered a DSTV Explora that the have on a 24 Month contract with no price increase and includes Extra View as a Package deal on the 23/09/2015.<br> Up to today i have not received delivery although i had queried the matter 3 times and was told it has been attended to. I called on the 26/10/2015 and i was told that due to debit order that had not been processed therefore was no delivery but when i had initially requested the deal the consulted stated that on delivery off the Explora will i get Debited. The Multichoice staff are not helpful and state that it is their Contract company that is responsible and it is their terms and conditions require that.<br> <br> We are bound to DSTV as there are no other company that can provide us with the sport coverage that we require and therefore they can dictate their service to us subscribers.<br> <br> I have still not had a positive answer from them 15.00 and Multichoice needs to accept responsibility for their service as their consultants sells the product with certain Terms and Conditions which is total contradiction to their Delivery Partners.