Very poor service!!!!!

On the 10th of September i wrote my frustrations on hello peter and was told that showmax is s reflecting as cancelled. guess what my DSTV is suspended again because i did not allow the debit to go through. but i paid manually for my pricelock and DSTV access. today i spoke to Phumelele Yende who hang up on me, but im not even surprised cos multichoice does not give us awesome service and nothing is done to their agent cos since i have been your client i have never been wowed by your customer service agents. Last time i called the call centre they told me that they do see that i cancelled showmax, today i called and they told me they dont have access to see, so i dont know which agent between the 2 is lying. I just got off the phone with Jadeine who gave me ref no: ***1i190 and she told me that she has escalated. i dont understand why i have to wait up to 48 hours for my services to re reactivated when i have paid and sent proof of payment.