Very poor customer service. Appalling !!!!

Multichoice has been treating me really badly. I have two decoders under my name. In April this year I requested that they disconnect of one the decoders and I was advised that should I wish to reconnect it in future, I should give them a call. Fast forward to July this year, my services get disconnected from the second decoder after my monthly subscription had been paid and is up to date. I have them a call and they said it’s an error from their end because their system tends to reconnect decoders by itself hence I was told I have an amount owing to them for the decoder disconnected in April. The agent then reconnected my services the same Tuesday, on Thursday of the same week, I was cut off again. I made a call and I was told the very same story and that they will do the reversal for the billing done erroneously, by the end of the call the services were connected. On Saturday I woke up to being cut off once more, made a call and I was informed the matter is now escalated to a supervisor who was supposed to call me back within 2-4 hours and never did to this day. On Monday, 11 August 2025, I called them again and I was informed that the matter is escalated and will receive a call within an hour and I am still awaiting. Today, 12 Aug 2025, I made another call and I was informed that I have to wait for the reversal of the erroneous billing and there is no lead time, furthermore, I agent I spoke to said they cannot escalate my matter to their senior because they “work from home”. My line got cut whilst talking to them and it has now been over an hour, they have not attempted to contact me.