Very poor customer service and empty promises to customers

Words cannot explain how frustrated and disgusted to deal with this company.I contacted them for my bill that seems to climb every month or being told there's amounts that have been carried over but when we called and ask how much we must pay they will give it and say there's no other amounts. I have been trying to resolve this for the past 3 months. I have spoken to agents to team leaders who promised to investigate and come back to me and I am still waiting. I am without DSTV for almost 3 weeks. One of the team leaders I spoke to and the agent admitted the error was on their side. So far NOBODY is interested in resolving this issue.With the pace that they are travelling with now I think they forgetting that our phones can replace their services very soon and they will be the last provider of choice.If thet continue to treat customers like a number and not value them they will loose clients like us and have no choice but to close their doors.The staff there is very unprofessional,they will say anything to get rid of the customer and when you reach an agreement to say they will call they never called.This is very disappointing.I task you to go listen to the calls where I spent an hour just to get assistance which I never did get anyway and guess who is paying for these calls..thats me.I called from ***.I never received any reference number but the last consultant I spoke to was Ayanda who also promised that the TL will give me a call after 13h30 as they only start working at that time.