Very poor customer service

I just subscribed to a fixed 24month contract with free installation. One would think it will be smooth sailing eg sending out an installer, following up with the customer But the customer must phone waisting airtime to get Dstv to send out an installer and struggling to get customer support to from Dstv to assist error messages on the DStv.

My first time complaining but im explaining on behalf of helpless individuals who are frustrated and irratated of which processes to follow to get effecient and user friendly experience.