Very poor customer service

<p>Stay away from the fixed 24 months contract with dstv - it might just cost you money</p> <p>I have 2 decoders of which the primary one is on the fixed contract. This primary decoder stopped working on the weekend - so all I want dstv to do is switch the seconday to primary until I can get the faulty decoder fixed - but no...... dstv cannot do that..!</p> <p>The only solution according to the call centre is to split the 2 decoders to 2 seperate contracts, and then I can watch on the working decoder . So they want me to pay for 2 contracts until I can get the faulty decoder fixed !!!!!! So my advice - do NOT enter into the fixed 24 months contract, because then your primary decoder cannot be disabled at all, even if it is broken,. </p> <p>(call recorded by me..) First person I spoke to was Mpo. Then I spoke to Porcha Kalayamotho. They will not /cannot? tranfer my call to customer services manager in order to help me. Porsha promsed to give my number to a senior manager to call me back. </p> <p>I always read about the poor service we get from dstv, but now I am experiencing it first hand. I am done with dstv the second my 24 month contract is up!!!</p>