very poor customer service

i hardly write reviews but when it comes to DSTV, Time and time again it appears that your development team cuts corners, your team implements new stuff but they fail to make time and test the issue. currently the dstv stream is not working on my android TV and it is giving a generic error. the LIVE chat on your site is useless as it takes forever and after waiting for an hour and the responses are too generic yet i took the effort to send the error to the live chat team, even now i will guarantee that the response that will be rep**** to this review is "Conplaint recieved and we will be attending to it same as the past 30 reviews"