VERY poor customer service

I just phoned multichoice with an issue im having with my dstv. Worst customer service ever. Not only did i have to explain my issue twice during the phone conversation (which means he didnt listen the first time i explained it). Also i could actually clearly hear that the agent was disinterested in what i was saying and i even heard him yawn while listening to me speak on the phone. I work at a customer service call centre myself and i know for a fact that if i had to talk to a customer in that manner my job would give me a written warning for sure!! You cant speak to a client in that manner. Its rude and reflects badly on the company. At the end of the call he said that he would escalate the matter however with such disinterest in what i was saying i highly doubt that he will. More like continue his napping on the job. However if the problem is not fixed in 30 minutes like promised ill be phoning again. And if i get that agent again ill ask for a transfer. Totally unexceptible. I would advise multichoice to train your agents in telephone etiquette because the person i spoke to obviously has none. Not happy with your poor service at all.