Very poor customer service

On the 28 September 2015, I made an application to Multichoice to upgrade my decoder for an explora. The consultant that handled my application mentioned that my application was pre-approved pending the credit scoring results. She promised to call me back within 3 days to give a feedback on the status of my application, but unfortunately that never happened. I had then made several follow up calls and each time I called I was told that my query has been escalated to the DPP unit and they will call me back and unfortunately that also never happened. On the 12 October 2015, I wrote an email to Multichoice to complain about the poor service and an email response was sent by Mfaniseni Nhlapho to inform me that someone will call me, to date no one has called me. On the 21 October 2015, I made another call to follow up on my application and I spoke to Itumeleng Mathibe who promised to call me back and provide a feedback on my application status. To date I have not received a call from Multichoice and a month later I am still waiting for a feedback on my application.