Very poor customer service

A lady by the name of Cleopetra Ndlovu really needs to go for customer service retraining if she ever went for one before and I suggest that you book her. I called her explaining that the voice prompts when dialing the customer service number advised me that my connection is deactivated and instead of considering my query and concern, she was being inconsiderate for the reason of my call and sounding like she is the most intelligent person around. I have never had any problems when with the call center agents but what I experienced with Cleopatra was really below par. How can somebody who you calling and expcecting help from tell you that “ you are opening a can of worms for yourself” very bad customer service and of multichoice does not deal with this urgent problem I would believe that the company condones behavior like this.

Thank you.