Very poor customer service

I spoke an Agent on the 25th of October 2015 I wanted to upgrade from Dstv Easyview to DStv Compact. She failed to upgrade me and on top of that my current Easyview package has also stopped working. I told her about this and she promised me that everything will be sorted in 30 minutes and that she will get back to me within an hour. I waited the whole day until today and my DStv is still not working and she never called back to give me feedback. I spent the whole of my Sunday with no service and I'm very upset with that. She failed to upgrade and kept me on hold for over 30 minutes on a paid phone as she consulted her supervisor. Even the supervisor failed to upgrade me or even to get my account working back to where it was. I missed the Rugby semifinal match and I am very upset and I need my account working and I need compensation of the time I lost with no service from the 25th of October 2015 to now. This kind of service is totally unacceptable and I'm very angry and upset. Your call centre is totally dysfunctional and your self-service debit order update system is broken.