Very Poor Customer Service!

Trying to get someone to assist you with a problem is like talking to someone from another planet! I have 2 decoders; an Explora and and Extraview. The Explora feeds the TV upstairs and the Extraview the TV downstairs. Both decoders are together. My problem is that the Extraview remote downstairs is stuck on TV1 when it should be on TV2. All I want is to reset the Extraview decoder to TV2. Gladia, the person on BOT is clueless as to what TV1 means!! What kind of service is that? I cannot get anyone to assist me and its the weekend. When I asked that someone phone me I get the normal response: "Sorry we are operating on Lockdown rules so we cannot make or receive calls." What sorry excuse for service is that!!