Very poor call centre experience

<p>I have had to call the dstv call centre about 5 times in the last 2 weeks and apart from one pleasant gentleman name lloyd i have had horrible experiences being confronted by very rude individuals that were speaking down to me as i had not made a payment but i accepted that as i guess they dont like that but today i called in regarding dstv box office which i had a problem with as it was not downloading a movie. I thought sinve now i am a paying customer it would be different but gosh was i mistaken. It was absoloutely disgusting what is even worst was aftervi had to call in on a third occasion and telling the women on the phone that the last 2 calls got cut i had reverify account information even though my cell number was linked and telling her my airtime was almost finished multichoice could not make a plan to call me back....</p> <p>Anyway they have the most rude people in the call centre and really need to teach them about customer service also having a telkom landline as a helpline and not being able to call customers back is ridiculous. Also being spoken down to when you havent paid 1 month after being a long standing customer is disgusting. I am really dissatisfied and if there was an alternative to get all the sport and programming that i enjoy i would change providers but i guess when you control the market you can treat people the way you want... </p>