Very poor and pathetic customer service

Pathetic service, i component and rude consultants, denied access to speak to a team leader and placed on hold foe over an hour without a resolution, incorrect billing and billed for insurance that i never took out , useless self service as well. Is there any other body that we can report multi choice too as they refuse to provide the contacts to the CEOs desk. Still waiting foe a call ba k and for my services to be reconnected, have had to change my debit order date as they bill before the actual date