Very poor and nonsensical

DSTV is so frustrating, I paid for a service which I now can’t use. DSTV just went on and activated a decoder that has been inactive for more than 6 years unprovoked, i was surprised my bill on the app reflected double what I usually pay. Only to find out I now have 2 active decoders. I queried this and instead of deactivating the old decoder which has been inactive, they deactivated the decoder that’s currently in use. I called AGAIN for them to fix this mess they caused. When they finally reversed this whole thing and activated the right decoder, my showmax account that was linked is no longer existent. I so disappointed after so many calls dstv still couldn’t link my showmax. I used different platforms to get assistance abd the last person told me they get an error when they link it so I should contact the showmax team via the link. That’s Another disaster!! The first guy on their chat link said i must reach out after 48 hours, I asked for a reference number since Ive been explaining myself non stop, he said i dont need one as the chat gets saved, none of that happened, to date I spoke to 3 different people sending screenshots and all, trying different links and link showmax and when the network disconnects i have to start the process all over again - NO SAVED DATA, NO CONTINUATION of chat. This is ridiculous, time wasting and nonsensical because DSTV caused this whole problem and now they can’t even fix it and I have to run around like a headless chicken.