Very Poor and Innevicient Customer Service

<p>I had to take my decoder in to Multichoice Randburg as I had a faulty hard drive. They swapped my decoder out with a new smart card as per my insurance. When I got back and set up the decoder it was working but my secondary decoder was not so I phoned Multichoice for the first time at 16h30 they said the two were not linked and had to escalate it but they should work in one hours time. When they did that I got an Error E16-4 error on both decoders. I proceeded to phone again after one hour. I was told it needs to be escalated they can't helop. Any how I phoned in until 20h00 every hour with the same result. I was also promissed calls back and no one ever phoned back. Now my one decoder is giving a E107-4 error (smart card not linked to decoder) and the other one we have a picture but no Explorer facillity a E120-29 error. Now I expect someone to phone me that can help me and not escalate the problem and secondly don't say sorry for the inconvenience tell me what you are giving me for this inconvenience as it has costs me a lot of money holding on the line for 15 minutes at the time minimum on my Telkom account</p>