1 reviews | Active since May 2017

25 May 2017, 21:22

Very poor

<p>Dstv keep on making monthly supscription higher with time and nothing gets better. Keep on watching the same stuff over and over. But what's more is that when you want to rent a movie on boxoffice which is suppose to cost R35, keeps on costing me more thant R50 each time. I have phone in more than 10 times complaining I can't get my account to link on the internet to transfer money to my boxoffice but still no help. Everytime I want to transfer money the call goes on for more than 5min. Now I wanted to rent a movie and I had to phone 3times per day for 3 days in a row just to watch one movie. The last sms I got stateted I have more than R40 left in my account. So I now wanted to rent a movie and relax and the lady tells me I don't have money and taht I've rented a movie which I have never heard of in my life. This is rediculous. I wish we can get some other provider or I am going to cancel my account. They feel absolutely nothing for their customers but wait until your payment date then all of a sudden they know about you. Very very very poor indeed</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2017, 08:12
Official

Dear Eckardt Van Staden

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply26 May 2017, 14:05
Official

Good day Eckardt Van Staden

It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you have received in this regard.

Reference is made to our telephonic correspondence in regards to your Box concerns. We advised you in the different payment methods available to you to pay your DStv account as well as your Box Office account.

Please be advised that we have adjusted your Box Office account as agreed.

Once again, please accept our sincerest apologies for the inconvenience you have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,