VERY MrsUnhappy DSTV Client

DSTV you should be ashamed of yourselves the service you give your client no wonder you are loosing so many subscribers. I call in early last month to down grade my package. i then got a sms says my debit would be R113.00 which went through on the 3rd of April 2023. this morning i get another sms saying I must pay R209.00 or they will cut my of from DSTV. I call the *** and spoke to a consultant that didn't know what is was taking about and kept on repeating herself that I have not been down graded and my monthly fee is R564.00 the more I tell her that is you add the 2 amounts together does not make up R564.00 the more she repeats herself. after 20 minutes on the cell and my airtime she say to me her supervisor is in a meeting I must wait and speak to her. I asked her do you want me to hold on until the meeting is finished her answer was yes. by this time my blood pressure was out the door and I was so frustrated with her i said she could get her supervisor to call me on my cell and gave her my number and I got the silent treatment which happened most of the 20 minutes while speaking to her. DSTV you need to get your act together as well as the consultants we have to deal with. I await DSTV called ASAP