Very irritating service at Multichoice Dstv

A couple of days after my multichoice Dstv July 2018 debit order ran I called their call center to downgrade to family compact and the agent at the call center confirmed my reduced debit order for the August 2018 month. But guess what; it was not done after having confirmed twice in August 2018 with the Dstv call center that my request has been activated. On the occasions I phoned multichoice call center none of the agent picked up my noto e to downgrade so I had to go through the process again and again. Well you only get service when you want to upgrade with Multichoice Dstv. My take is Multichoice excells in poor service.