Very irritating and costly runaround

I am dstv customer paying through a debit order. On 29 March 2016 going through my bank statement I realised that Multichoice had not collected their money though it reflected on my self service portal on thier website. I then called their customer service to enquire and I was advised to rather make another payment incase that 1 does not go through of which I did same time. I used 2 different banks for eft transfers. However on Saturday 2 April my account was suspended and I called to check why and I was requested to send the proof of payment and I did. My account was reactivated, to my surprise today I get home and I find that the account is suspended again and when I call no1 seem to have a clue how to help me. I have been advicea to send proof of payment to this and that address and I do all that. I have called over 4 times and no solution is coming. So in fact I am wasting my time, and money on calling and emailing while I registered as a debit order to avoid this and above all I followed up everything to make sure I do not go through this. My question is do this company care about us? I pay full amount for a half service. Its very irritating and frustrating.