PL
Poloko L

1 reviews | Active since Jun 2015

11 Jan 2021, 11:11

Very *********** group. Urgent matter it is.

Good Day, I am so unhappy with multichchoice service. I has been more than 3 months resolving two issues on mulyiplcall in a day during that period. I have been having problems with them with regards to my payment date being changed each and every single month, and the amount to pay also charges every single month and have not changed any services since them. Yesterday I made a payment of R605 for the services that I have requested from them and yet they discontented my views. I made more than 10 calls only yesterday and no one was able to answer or resolve my query instead they all hang upped on me. I just phoned them again now, same thing happened and they dropped a call on my ear. I really cannot take this any more. I am unable to view the services that I am paying for since yesterday. This is really not in. I need some one to reply or call me urgently please. This needs to be resolved as I have my family that need to watch the TV.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply11 Jan 2021, 12:15
Official
Hi Poloko,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
PL
Poloko L's update11 Jan 2021, 12:22
Reviewer Update
Thanks for the reply, however at this moment what should be happening to us. Since we do not have the services?