Very furious complaints

Item: DStv (MultiChoice)
Rating: 1
Author: sibongile N

Good Day

On the 3rd January I received a call for DSTV explore and I agreed

8th January it was delivered

15th I contacted DSTV for installation and they only advised me that its my responsibility to contact installer not them , that is when I advised them to collect it back I do not want it anymore because the consultant never advised me that I need to contact the installer by myself

31/01/2018 11:17am spoke with Tolakale and she advise me that it was closed and cancelled and I will not pay any funds

February I call again spoke with Xolisile telling him I received an sms that im owing and he said he will escalate the matter

17/04/2018 spoke with Tulani he also said he will escalate the matter

17/05/2018 spoke with Colen at 10:18 also he advise me the same thing escalate the matter

Ref call numbers

: ********** 4-I54

********** 4-I68

********** 4-I71

Sms I received today states I owe R2804,20 this is bad for my credit record when I am applying for credit

Kindly sort out the matter as I am not owing any cent at DSTV because I followed the process and returned the Explotrer also was advised by the consultant I will not be charged and this was closed and cancelled

Regards SBongile ********** 891

Helpful (0)

Replies (4)

DStv (MultiChoice)'s replyOfficial

01 Jun 2018, 13:37

Dear Sibongile

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

DStv (MultiChoice)'s reply01 Jun 2018, 13:37

Official

Dear Sibongile

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

sibongile N's updateReviewer Update

04 Jun 2018, 10:01

Hi Dinah, I have not received any call nor SMS from either price lock or finance department.can they call me after 14:00 today please I want to finalise this before end of this week.

sibongile N's update04 Jun 2018, 10:01

Reviewer Update

Hi Dinah, I have not received any call nor SMS from either price lock or finance department.can they call me after 14:00 today please I want to finalise this before end of this week.

sibongile N's updateReviewer Update

07 Jun 2018, 01:21

I don't know if I have to always log a review to hello Peter for DSTV to contact me, your service is pathetic, last received a call on Monday advising me that the consultant will call me back she wanted to find out if the explore was collected which I confirmed that explore was collected in January already 3 days after no feedback call receive to know what is going on. As I said this is ruing my credit profile I am so furious because now I can see you do not care about me.this is really frustrating sieeesss

sibongile N's update07 Jun 2018, 01:21

Reviewer Update

sibongile N's updateReviewer Update

17 Jun 2018, 12:11

Feel every moment with DStv! To stay connected, please pay R3373.20 before 20/06 using ref. no ********** 4. To pay: payat.io/dstv/ ********** 4 or dial *120*685484#. Sms I got today it shows this has not been sorted out.multichoice is ruining my credit profile

sibongile N's update17 Jun 2018, 12:11

Reviewer Update