AK
Aimee K

1 reviews | Active since Jul 2017

19 Jul 2017, 19:19

Very frustrated with Dstv

<p>We have now waited two weeks for our dstv to be switched on. We have paid twice with credit card via payU and once eft and finally after a week we were switched on-kind of-and dstv still have now almost R2500 from us. We are on the highest package and have paid for service yet (when we were finally semi switched on) we do not have access to any catch up programs or box office, we can't even pause or record! I'm absolutely disgusted in the help we have received. 5 days on the phone and 2 weeksof waiting, Facebook, emails, messenger, calls, and now, finally, half a service! We have been clients for over 10 years and now all of a sudden this.<br />This is unacceptable! Taken three months worth of our money for next to nothing!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jul 2017, 08:43
Official

Dear Aimee Kruger

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

AK
Aimee K's update20 Jul 2017, 11:55
Reviewer Update

I will have to check this afternoon when back home. I am still not satisfied. Why does it take going to Hello Peter to get some action from you?!

What about my paid for - lost - two weeks? I require a response on this. Will I receive a discount of half price on my next month for these two weeks lost?