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MK
MATHATO K

1 reviews | Active since Jun 2015

09 Apr 2022, 12:22

Very frustrated client -Pathetic service

Good day ,I would like to report the pathetic service received feom Dstv..I was charged for Dstv stream which I know nothing about ,I was told that it was activated last month by me .I hardly visit the website and it was the first time I've known about this streaming when I had to pay.If anyone else activated I mean I could have known about it as it would have sent notification to my cellphone which I never received.I was told by Thandeka Ndlovu that I am liable for the fee and should investigate it on my side .The other lady told me to cancel the fee which the website doesn't even give me that option 😒I hate to visit cause uts so user unfriendly . Now I owe 2 subscription and I want Dstv to investigate and prove that I activated the service and reverse that fee ASAP ...Call ref number _***2_I337 Customer number:***2

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Replies (1)
MK
MATHATO K's update09 Apr 2022, 15:00
Reviewer Update
I called again as no one called me after I've been told a Team leader would call .I spoke to Busisiwe Khondlo who told me she couldn't see the R999 that I was charges and and does not see the activation of streaming on my side but understand why I was charges for streaming .She consultant and managed to get the fee reversed .This could have been resolved by the 1st person ,why do we have to go through a such misery before we get help .