NS
Nthabiseng S
1 reviews | Active since Sept 2013
09 Mar 2016, 11:45
Very Frustrated
I would like to formally lay a complain to DSTV, i have been struggling to get my refund back for the last 3 weeks from DSTV.<br> <br> Every time i call in to follow up i get a different story from the consultants. why is it difficult to refund a customer and give false advise to a customer.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
10 Mar 2016, 14:38Hello NjSamonne,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, I hereby confirm that you have a credit on your DSTV account, and as agreed over the phone the amount I advised you of will cover your next billing circle.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, I hereby confirm that you have a credit on your DSTV account, and as agreed over the phone the amount I advised you of will cover your next billing circle.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
Best regards,
DStv (MultiChoice)'s reply10 Mar 2016, 14:38
Official
Hello NjSamonne,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, I hereby confirm that you have a credit on your DSTV account, and as agreed over the phone the amount I advised you of will cover your next billing circle.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies
As per our telephone conversation, I hereby confirm that you have a credit on your DSTV account, and as agreed over the phone the amount I advised you of will cover your next billing circle.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
regards
Pfarelo
Best regards,