VERY ****ED OFF AT THE SERVICE FROM DSTV/MULTICHOICE

Very annoyed get sent a text message to pay account before the 1st, I did make payment on the 30/9/2019 got home last night they have disconnected my dstv. So I called in spoke to Dineo Letswalo she said she cant pick up payment can I sent proof of payment I said no problem I emailed her proof of payment. I waiting about 20/30 minutes still not reconnected. I called in again I spoke to Sachin Chotkan stayed on the line with her emailed proof of payment. Then she checking account says I need to pay more. So i said you guys sent me a message to pay x amount before the 1st which I have done. She says again your payment is not reflecting. I was now ****ED OFF because i called in twice already both said email proof of payment which i have done 3 times & cc my husband to double check if it is going through which he did receive. Sachin then says I haven't received proof of payment. So i just PUT THE PHONE DOWN I WAS JUST ANNOYED & still not reconnected in the morning.