Very dissaponted with the service

Two weeks ago on the 20th July i was contacted by a consultant offering me a price lock subscription that comes with an explorer decoder. I was advised that the decoder will be delivered to be withing the next 5 working days. I've been calling in from last week and been told that my order was submitted to the department that delivers the decoders but to date i still haven't received any feedback whatsoever and still no delivery of the decoder. From day one i've been a loyal customer to Mulitchoice and i am so disappointed with the service i've received this far with regards to my price lock susbcription that i was offered. After i wrote this review i was contacted by a lady who offered to do a further investigation on this and she promised she will give me feedback latest by Saturday the 1st August. To date i still haven't received any feedback.

May i please get assistance from someone who has an idea of the status of the decoder being delivered to me.

Regards, Sibongile Gumede