CD
Charmile D
1 reviews | Active since May 2013
31 Jul 2015, 11:49
very dissapointed in the poor service....
Ever since I bought the decoder 3 months back I am only able to view 15 channels even though I took the compact package. And on top of that they are deducting more money then we agreed on. When l call them they just tell me put it off and put it on again which is no use because it just show error E48 again. Don't you have people that come out and try to solve the problem because clearly the call centre cant solve this over the phone. Unless I am able to watch all the channels I pay for I will cancel my contract before the end of the month.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Aug 2015, 16:19Hello cfd123,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your service is active on the DStv Compact Package. Please advise by return mail to *** if it is the same channels that you missing or das it change on your decoder as well as the channel numbers in order for us to assist you accordingly.
Please also be advised that you can also take your decoder to your nearest MultiChoice Agency or branch for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your service is active on the DStv Compact Package. Please advise by return mail to *** if it is the same channels that you missing or das it change on your decoder as well as the channel numbers in order for us to assist you accordingly.
Please also be advised that you can also take your decoder to your nearest MultiChoice Agency or branch for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply03 Aug 2015, 16:19
Official
Hello cfd123,
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your service is active on the DStv Compact Package. Please advise by return mail to *** if it is the same channels that you missing or das it change on your decoder as well as the channel numbers in order for us to assist you accordingly.
Please also be advised that you can also take your decoder to your nearest MultiChoice Agency or branch for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the delayed responds.
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We confirm that according to our records your service is active on the DStv Compact Package. Please advise by return mail to *** if it is the same channels that you missing or das it change on your decoder as well as the channel numbers in order for us to assist you accordingly.
Please also be advised that you can also take your decoder to your nearest MultiChoice Agency or branch for testing.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert