1 reviews | Active since Oct 2013
Very Dissapointed Customer
I am still shocked at how I was treated by an Accounts person at DSTVi TNS, Gcobisa Tshoni. Not only was she rude and condescending, she totally disregarded my query, made unfounded accusations, blaming me without even doing a proper investigation on my case. She concluded she was not going to assist me because I was refusing her mistreatment. I am even more shocked how such a person works in Customer Service. All I wanted from her and all the other agents I’ve spoken to over the past year, is a detailed statement explaining what the overdue R1865 account was made up of because I know for a fact my service was Inactive and DSTVi TNS was no longer getting any data from my decoder past April 2015 because I had disconnected the decoder and packed it for collection. I have visited Multichoice Randburg offices to enquire with no resolution. Have followed up with different Agents and Supervisors every other week with not a single person able to resolve my query because they cannot find my recording on the Panellist Contact Centre where I requested for my Service to be deactivated? Gcobisa claims that the reason my account is owing so much is because of my debit order that kept on being reversed while on their side it was showing it went through. She said the only way I could be assisted is by going to a Bank I no longer bank with to retrieve statements from 3 years ago to prove that I did not deliberately reverse the debit orders.
1. DTSV is not a Bank where you accumulate bank chargers for failed debit orders, DSTV chargers subscriptions for satellite TV, I was not receiving a service from DSTV since April 2015, why then was I charged for all the other months afterwards? 2. If my service was indeed active, why was it not cut off when DSTV stopped receiving their subscriptions and why can no one produced the Data that was received from my Decoder after April 2015 since i was on the Panel?
Dear Charmaine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Charmaine
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Charmaine
Thank you for taking the time and bring this matter to our attention.
Hopefully, you will accept my apology for the poor customer experience.
Your billing query is pending investigation from the finance team. Also, you may be contacted telephonically provided we need more information.
Once again, thank you for contacting us.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for taking the time and bring this matter to our attention.
Hopefully, you will accept my apology for the poor customer experience.
Your billing query is pending investigation from the finance team. Also, you may be contacted telephonically provided we need more information.
Once again, thank you for contacting us.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for your continuous interaction.
I've requested for an archived information for the year 2014 for further investigation.
This is to get a proper guideline on how the account was previously billed before 2015.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for your continuous interaction.
I've requested for an archived information for the year 2014 for further investigation.
This is to get a proper guideline on how the account was previously billed before 2015.
Kind regards
Dinah
Best regards,
Good day Charmaine
Once again, I apologise for the delayed response.
I am still waiting for an archived information from our finance team which takes a while. We don't have these charges reflecting in the current system, hence the delay.
I will keep in touch with you as soon as I have an outcome.
Kind regards
Dinah
Best regards,
Good day Charmaine
Once again, I apologise for the delayed response.
I am still waiting for an archived information from our finance team which takes a while. We don't have these charges reflecting in the current system, hence the delay.
I will keep in touch with you as soon as I have an outcome.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thanks again for your time and patience.
I tried to contact you today but could not reach you.
Please be informed that I have referred the matter to our Panelist team for further assistance. It is important that we investigate in detail as this query includes financial transactions dated 2015.
It is for this reason the matter is resolution is delayed.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thanks again for your time and patience.
I tried to contact you today but could not reach you.
Please be informed that I have referred the matter to our Panelist team for further assistance. It is important that we investigate in detail as this query includes financial transactions dated 2015.
It is for this reason the matter is resolution is delayed.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for your time and patience.
Feedback has been received from our Panellist team regarding your DStv account. Based on the outcome, it has been advised that an account holder requested to downgrade and not cancel the services.
There's also a call recording dated 01 March 2015 which can be made available to you. However, you will have to visit the nearest DStv service centre or agency depending on your availability.
For this reason, the balance owed in the account is due for payment.
Should you with to listen to the call recording, please send us your request to *** for necessary arrangements.
Thanks again for your time.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for your time and patience.
Feedback has been received from our Panellist team regarding your DStv account. Based on the outcome, it has been advised that an account holder requested to downgrade and not cancel the services.
There's also a call recording dated 01 March 2015 which can be made available to you. However, you will have to visit the nearest DStv service centre or agency depending on your availability.
For this reason, the balance owed in the account is due for payment.
Should you with to listen to the call recording, please send us your request to *** for necessary arrangements.
Thanks again for your time.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for responding back.
The balance owed is due to unpaid debit orders from 01 April to 31 August 2015. Please be reminded that we have no request to disconnect the service.
For statement request, please confirm the email address the statement has to be sent to. We have a different email address on our records.
Kind regards
Dinah
Best regards,
Good day Charmaine
Thank you for responding back.
The balance owed is due to unpaid debit orders from 01 April to 31 August 2015. Please be reminded that we have no request to disconnect the service.
For statement request, please confirm the email address the statement has to be sent to. We have a different email address on our records.
Kind regards
Dinah
Best regards,
Good day Charmaine
You did not inform us to disconnect the service. On our records, the service remained active till 31 August 2015.
Kind regards
Dinah
Best regards,
Good day Charmaine
You did not inform us to disconnect the service. On our records, the service remained active till 31 August 2015.
Kind regards
Dinah
Best regards,