Very disgusted with pathetic dstv service

On the 4th July 2020 I called dstv to reconnect my service asking to be upgraded to family package. I was on the call with an assistant asking for the amount to pay as I was about to go into a pep store to pay. I was told to pay R130, then the assistant told me that I still needed to pay more which I then went into pep store again with the assistant still on the line & I payed a further R170 for a package she said I must pay R279. So all in all I paid R300. Yesterday 19 July I'm disconnected. I called in several times being put on hold & eventually being cut off. This is not acceptable as I'm a paying customer & have insisted on an amount to pay which I've done. Now I'm sitting with no dstv connection & nobody seems to be bothered