VERY DISAPPOINTING SERVICE

I upgraded my package on 29 November 2019 from DSTV access to DSTV Compact. when i called the consultant had told me i could pay the pro rata plus my current package of R105 on the 3rd of December. then our DSTV gets cut and they say we need to pay them R411 immediately.

This whole month we have not had out DSTV connected but need to pay them R411???

I need a manager or supervisor to call me and explain how do i pay for a service i have not even used?????

This is nonsense!!!

If i cannot get a solution today i will cancel all services and go to another service provider!!